Refund Policy

1. General Policy

Refund eligibility depends on the service or plan purchased and the circumstances of the request.

2. Requesting a Refund

To request a refund, contact us with your name, registered email address, transaction details and the reason for the request.

3. Non-Refundable Situations

Services that have already been fully delivered, customised work already completed, or services expressly marked as non-refundable may not be eligible for a refund.

4. Processing

Approved refunds will be processed through the applicable payment method or by another agreed method. Processing time may depend on the payment provider or bank.

5. Cancellation

Where cancellation is permitted, the request should be made as early as possible. Cancellation terms may vary by plan or service.

6. Changes

We may update this Refund Policy from time to time. The latest version will be displayed on this page.

7. Contact

For refund or cancellation requests, please contact us using the contact details provided on the website.